Top 10 UX Articles of 2021

The following user-experience articles published in 2021 were the ones our audience read the most: The 6 Levels of UX Maturity Our UX-maturity model has 6 stages that cover processes, design, research, leadership support, and longevity of UX. Use our quiz to get an idea […]

Top 10 UX Videos of 2021

These are the videos published in 2021 that received the most views from our audience. Each video runs for 2–4 minutes, unless otherwise indicated. Top 10 Web-Design Mistakes of 2021 (21 minutes) Jakob Nielsen condemns 10 awful design flaws that plague today’s websites, as voted […]

Paper Prototyping: A Cutout Kit

Summary: Easily (and cheaply) test early designs with this paper-prototyping kit. Download a free paper prototyping kit at the bottom of this article. Paper prototyping is a fast and cheap way to test designs early in the design process , when it’s easy to make changes […]

Journey-Mapping Impact: Research Findings

Summary: Our research suggests that customer-journey maps 1) tend to be created collaboratively with a team, 2) produced with digital tools, and 3) are moderately successful at making organizational impact. Journey maps visualize a user’s journey towards a goal, usually over time and across channels . […]