Summary: 5 guidelines help users tolerate the long waits and frequent interruptions that are typical of complex workflows. Users of complex applications are frequently interrupted during their workflows, starting a task only to have to wait an extended period of time before completing it. These long […]

7 in-depth, full-day courses, teaching user experience best practices for successful design. Conference focused on long-lasting skills for UX professionals. December 4 – December 10, 2021. See Full Schedule and Pricing

Summary: Start with a small-to-medium experience, that is known to be problematic, comes with existing data, will be redesigned soon, and that you can control. Our research with practitioners who use service blueprints suggests that choosing which experience to visualize is one of the most challenging […]

Summary: Unsure where to start? Use this collection of links to our articles and videos to learn about quant research, quant usability testing, analytics, and analyzing data. The following tables contain links to some of our articles and videos related to quantitative user research. Within each […]

Summary: In the discovery phase of a UX project, a problem statement is used to identify and frame the problem to be explored and solved, as well as to communicate the discovery’s scope and focus. Running discoveries can be challenging. Many teams start discovery research with […]

Summary: Unsure where to start? Use this collection of links to our articles and videos to learn about design thinking. Here’s a list of NN/g’s most useful introductory articles and videos about design thinking and related topics. Within each section, the resources are in recommended reading […]

Summary: Nielsen’s 10 usability heuristics can be used to analyze the UX of applications that support domain-specific, complex workflows. Jakob Nielsen’s 10 usability heuristics for user-interface design have been widely used as broad rules of thumb for guiding design decisions since their original introduction in 1994. […]

Summary: A company at this stage is either oblivious to UX or believes it doesn’t apply to what it does. This article describes stage 1 in the six-stage NN/g UX-maturity model . Get an idea of your organization’s UX maturity by taking a short quiz (10 […]