Summary: Unsure where to start? Use this collection of links to our articles and videos to learn about service design and blueprinting.
Here’s a list of NN/g’s most useful introductory articles and videos about service design and related topics. Within each section, the resources are in recommended reading order.
For hands-on training, check out our full-day course on service blueprinting.
Service Design: An Overview
Service design focuses on how an organization creates and delivers users’ experience.