UX-Maturity Stage 3: Emergent

Summary: A company’s UX efforts at this stage are functional and promising, but inconsistent and inefficient.

This article describes stage 3 in the six-stage NN/g UX-maturity model . Get an idea of your organization’s UX maturity by taking a short quiz (10 minutes or less).

Stage-3 organizations see more UX work happening across more teams than stage-1 and stage-2 organizations, but efforts are generally low-budget, unstable, and do not align to any organization-wide strategy.

A limited number of UX-specific roles exists, but it’s not nearly enough and they are left to function without centralized UX resources and frameworks. Understanding of UX value varies across teams and user-centered methods are applied inconsistently.

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